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Perplexa Labs
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Research Support

Contact Us

Our team responds to most inquiries within one business day. Use the form below, or skip ahead to the right inbox for your inquiry type.

Where to start

Route your inquiry

General Questions & Support

Order status, COA verification, product questions, returns, and shipping issues.

Use the form below

Response within 1 business day

Wholesale & Bulk Orders

Volume pricing for research institutions, CROs, and academic labs. Custom quotes and recurring supply agreements.

wholesale@perplexalabs.com

Quotes returned within 2 business days

Press, Partnerships & Media

Editorial inquiries, podcast/interview requests, and partnership opportunities.

press@perplexalabs.com

Response within 3 business days

Direct Contact

Business Address

4276 Spring Mountain Rd, Suite 215
Las Vegas, NV 89102

Business Email

Info@PerplexaLabs.com

Phone

657-358-6147

Operating Hours (ET)

Customer SupportMon–Fri, 9 AM – 9 PM
Order ProcessingMon–Fri, 9 AM – 5 PM
Weekend9 AM – 5 PM (limited)

What We Can (and Can't) Help With

✓ We can help

  • ✓Order status, tracking, shipping issues
  • ✓COA verification and lot lookups
  • ✓Product specs, MW, CAS numbers
  • ✓Bulk and wholesale quotes
  • ✓Institutional procurement docs
  • ✓Storage, handling, stability questions
  • ✓Returns and damaged-shipment claims

✗ We can't help

  • ✗Dosing, administration, or protocol guidance
  • ✗Medical, therapeutic, or diagnostic advice
  • ✗Personal-use questions (research-use only)
  • ✗Comparisons to unapproved compounds
  • ✗Recommendations on which compound to research

Send us a message

We typically respond within 1 business day. For urgent shipping issues, include your order number.

You'll receive an automatic confirmation immediately, and a real reply within one business day (Mon–Fri).

Most questions are already answered.

Our FAQ covers purity testing, COAs, shipping, returns, and research-use compliance.

Browse the FAQ →View COA Library →